Inclement Weather, Refunds and Transfer Policies

The Vienna Parks and Recreation Department reserves the right to cancel a class due to insufficient enrollment.  All classes require a minimum number of participants. Classes are normally cancelled within one week before each session begins. A full refund will be given.

To obtain a full refund, a request must be submitted at least 14 calendar days prior to the start of the program. A refund requested less than 14 calendar days prior to the start of the program will incur a 50% penalty ($50 max) per program.

No refunds will be given after the first class without documentation from a licensed medical professional. No refunds will be given for a materials fee or Pottery Lab.  All requests for refunds must be submitted in writing. No refunds for trips will be issued within two weeks of the trip.

In some cases, Vienna Community Center classes may be canceled or delayed due to inclement weather.

• When the Town of Vienna is closed for the day, all classes are canceled.
• For classes scheduled to begin before 1 p.m., operating status will be announced by 5 a.m.
• For classes scheduled to begin after 1 p.m., operating status will be announced by 12 p.m.
• Decisions on outdoor programs/classes will be made one hour prior to the start of class.
• Late cancellations may occur due to unpredictable weather conditions.

Programs and classes will be rescheduled when possible. For those programs/classes that cannot be rescheduled, a refund will be given for the class.
For the most up-to-date information on Town delays and closures that may affect community center operations, sign up for SMS alerts through your WebTrac account, check the Town's homepage, call 703-255-7842, or sign up for Vienna Alerts.

The Parks and Recreation Department will prorate classes for students registering late for a class; however, we cannot prorate the class fee for students who will miss classes in the middle of the session.

The Parks and Recreation Department reserves the right to cancel a camp due to insufficient enrollment.  All camps require a minimum number of participants.  Camps are cancelled two weeks before each session begins.

There are no full refunds given once patrons register for camp.  Camp fees must be paid in full at the time of registration.  To receive a partial refund, submit a request at least 14 days prior to the start of camp. All refunds are subject to a 50% penalty ($50 max) per camp.  Patrons also have the option to transfer to another camp 14 days before the beginning of camp. Any changes regarding registration must be presented in writing.  Camps are cancelled if they do not meet the threshold for minimum registration, two weeks prior to the start date of camp.  If the Parks and Recreation Department cancels a camp, patrons will receive a full refund. No refunds will be given after the first day of camp without documentation from a licensed medical professional.

Weather-related decisions regarding outdoor camps will be made at least one hour prior to the start of camp.  Late cancellations may occur due to unpredictable weather conditions.

Camps will be rescheduled when possible.  For camps that cannot be rescheduled, a refund will be given for the day.

The Parks and Recreation Department will prorate camps for students registering late for a camp; however, we cannot prorate the camp fee for students who will miss days during the week of camp.