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Water and Sewer Billing / Customer Service
Pay water and sewer bill

Start or Discontinue Services


Assistance with overdue water and sewer bills
Do you need help paying your Town of Vienna water and sewer bill? Eligible residents can apply for assistance through the Covid-19 Municipal Utility Relief Program. To qualify, customers must meet certain eligibility requirements (including being more than 30 days delinquent), attest to experiencing financial hardship due to the coronavirus public health emergency, and submit an application to the Town of Vienna no later than February 19. Funding for this program is provided through the Commonwealth of Virginia, utilizing CARES Act funds.

In addition to the Covid-19 Municipal Utility Relief Program, residents in need of assistance may work with the Town to set up an extended payment plan to pay off their balance over a six-month or longer period. Several local agencies also provide assistance to families in need, whether due to covid or other issues. Residents may contact these agencies directly to inquire about assistance.

For more information, call 703-255-6385 or email .

General Information
If you have questions regarding your water account, service, quality, or billing, please contact customer service from 8 am-4:30 pm, Monday through Friday at 703-255-6385.

Town of Vienna Water Distribution System Map
Town of Vienna Sewer Service Area Map

In the event that your water service must be interrupted due to maintenance or repairs, you will be notified, if possible, via a door hanger before work begins. Once water service is restored, we recommend that you run cold water only for a few minutes from a bathtub or other fixture without an aerator. This will help ensure that your water is clear and that any air is released from water lines. If you have any questions or require assistance regarding a water outage, please call the Department of Public Works at 703-255-6380. After regular business hours, please call the Vienna Police non-emergency number at 703-255-6366.

Payment Options
Payments for water and sewer service may be submitted via the following methods:


  • credit or debit card online (a convenience fee of $4.25 will apply)
  • personal check mailed to the Town of Vienna at:
    127 Center Street S
    Vienna, VA 22180    
  • check via the night depository located in the front door of Town Hall at 127 Center Street S.