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Water and Sewer Billing / Customer Service
Start or Discontinue Services


General Information
If you have questions, please contact customer service from 8 am-4:30 pm, Monday through Friday at 703-255-6385.

Town of Vienna Water Distribution System Map
Town of Vienna Sewer Service Area Map

In the event that your water service must be interrupted due to maintenance or repairs, you will be notified via a door hanger before work begins if possible. Once water service is restored, we recommend that you run cold water only for a few minutes from a bathtub or other fixture without an aerator. This will help ensure that your water is clear and that any air is released from water lines.

If you have any questions or require assistance, please call the Department of Public Works at 703-255-6380.  After regular business hours, please call the Vienna Police non-emergency number at 703-255-6366.

Payment Options
Payments for water and sewer service may be submitted via the following methods:

  • credit or debit card online (a convenience fee of $4.25 will apply)
  • personal check mailed to the Town of Vienna at:
    127 Center Street S
    Vienna, VA 22180    
  • check via the night depository located in the front door of Town Hall at 127 Center Street S.