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Help, Vienna: Report a Service Request to the Town

In case of emergency, call 911.

Urgent, after-hours, non-emergency requests for service may be reported to the Vienna Police Department's non-emergency, 24-hour number: 703-255-6366.

Types of Non-Emergencies:
  • Animal Control
  • Potholes
  • Sewer Backup Concern
  • Traffic Concerns
  • Tree Down
  • Water Leaks or Water Main Breaks

  • To report street light outages, please click the following link.

    Residents may also submit non-emergency service requests at any time via the Town's Help, Vienna web portal or mobile app.
     Submitted requests will be addressed during the next normal business hours.

    Click here  for the web portal. 

    Or submit requests via the Click2Report mobile app.
    Click here to download the Android version from the Google Store
    Click here to download the Apple version from iTunes

    (To configure the app for the Town's use, open the app, click the settings button in the lower right corner of the screen, select Vienna, VA from the list of municipalities.)

    Service Request Types:
    • Animal Control
    • Construction Site Concerns
    • Dead Animal Pickup
    • General Town Information
    • Illegal storm water dumping
    • Inoperable Vehicle Left on Private Property
    • Overnight Parking in Residential Neighborhood
    • Parks, Athletic Fields, and Playground Maintenance
    • Potholes
    • Residential Overcrowding
    • Sewer Backup Concern
    • Sidewalk and Street Repair
    • Street Sign Concerns
    • Tall Grass or Weeds
    • Traffic Signal and Pedestrian Crossings
    • Traffic Concerns
    • Trash, Recycling, and Bulk Refuse
    • Tree Down or Cutting
    • Water Leaks or Water Main Breaks
    • Work performed without Building Permits