Town of Vienna Core Values

Our most valuable asset is our reputation. We balance the need for change while preserving our history and small town character.

• Integrity: Our actions are guided by ethical and honest conduct.
• Customer: We are responsive and service-oriented to meet customer needs.
• Valuing Employees: Our employees are our most valuable resource.
• Organizational Excellence: We deliver value and exceed expectations.
• Communications: We create an environment that fosters dialogue.
• Accountability: In all levels of the organization, we as individuals hold ourselves accountable for our actions.

• Increased Trust/Reasonable risk-taking is encouraged
  • More employee suggestions are offered and tested
  • Employee ideas/suggestions are followed up
  • Employees bring solutions forth - as well as problems
  • Mgt decisions are accepted with less gossiping and more understanding
  • People are willing to share bad news (and do so earlier)
• Management Team Lives the Core Values:
  • Peer, public and Council feedback
  • Positive tone of dialogue and collaboration
  • Management continues the journey from "the document" to daily life
• More cooperation and teamwork; work collaboratively:
  • Challenges are solved at the lowest level
  • Employees become problem-solvers
  • Reduced rework
  • Complainers lose their audience
  • Employees voluntarily share information - across departments
• Seek and use staff and public input (we are accessible to them)
  • Become proactive rather than reactive
  • Increased appreciation and feedback (employee/citizen)
• Enjoy the people we work with; enjoy the work we are doing:
  • Productivity and accuracy increases
  • More social interaction
  • More personal responsibility for work behavior (attendance, tardiness)
  • Positive attitudes
  • Sense of humor; more fun in the workplace

Prepared by the employees of the Town of Vienna
May 15, 2008