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Instructions For:
●  AOL 9.0+
●  AOL 8.0 & 7.0
●  EarthLink
●  Yahoo!
●  Hotmail
●  McAfee Spamkiller
●  MSN
●  NetZero
●  Norton AntiSpam
●  Other

Related
●  Town Directory
  

Adding Us to Your Whitelist


Definition: What is a "whitelist"?
A whitelist is an explicit list of senders from whom email will be accepted. Most email services and programs include this feature. By entering an email sender into the whitelist, you are instructing the email program/service to always accept email from that sender. Think of it as a "trusted senders" list.

Fighting spam email
More and more ISPs are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, they accidentally filter the email that you want to receive. We have seen this repeatedly occur with AOL and Yahoo email accounts. In many cases you are not notified that the email was flagged as spam, and neither are we.

Have you not been receiving any emails from the Town lately?
Since switching to our new email system, we have noticed that some of our outgoing email (@viennava.gov) ends up in the recipient's spam folder.

If you are expecting a response from the Town of Vienna via email, please be sure to check your spam folder to make sure Town email hasn't accidentally been flagged as spam.

If you wrote to us by email, then look for return email from us ending with this domain name: @viennava.gov

How do I fix this?
To make sure that Town of Vienna emails are not filtered into your "junk" or "bulk" folder, please add us to your list of trusted senders. One vital thing you can do that helps no matter what email system you're using is to add any email addresses from the Town of Vienna to your address book. If provided the option, adding the domain viennava.gov will usually address this issue.

Instructions


AOL version 9.0 or higher (version 7.0 and 8.0 below) | Back to top

If you are using AOL, you can ensure that the Town of Vienna emails are delivered to your inbox by setting your mail controls. Here's how:

  1. Click on the 'Mail' Menu in the Menu Bar along the top of the screen, or, Click on 'Mail Center'. Mail Center Screen appears.

  2. Under 'Mail Preferences' click on 'Customize your e-mail' and click 'Next'

  3. Under 'Essentials' click on 'Spam Controls' and click 'Next'. Mail and Spam Controls Screen appears.

  4. On the right panel of the screen make sure that 'Mail filtered by AOL's Advanced Spam Filter' is turned On (checkmark appears), and that underneath that you have both 'Mail with clickable Hyperlinks (URLS)' and 'Mail containing words and phrases on my Custom Word List' turned Off (no checkmark appearing).

  5. On the left panel, make sure that 'Block mail containing pictures or files' is turned off (no checkmark appearing).

  6. On the left panel select either:
    • 'Allow mail from all senders' (allows ALL e-mail) or
    • 'Use a Custom Sender list' (allows selective e-mail)
    • Note: the other options are too selective to allow e-mail from us, and almost anyone else who might send you e-mail.
If you select Option 1 above: 'Allow mail from all senders', you're done. Thank you for white-listing the Town of Vienna!

If you select Option 2 above: 'Use a Custom Sender list' proceed as follows:
  • Click on the blue link: 'Custom Sender List' that is part of 'Use a Custom Sender List' option. The Custom Sender List appears.
  • Make sure you select the second option 'Allow only the domains and senders listed below'
  • In the space provided, enter this domain: viennava.gov
  • Click 'add'.
To allow e-mail from AOL or your friends at AOL you also want to do the following:
  • In the space provided, enter the domain aol.com and click 'add'.
  • To accept e-mail from other domains, add the other domains in the same way you did above for all of the domains or friends e-mail addresses you want to add.
  • Click 'Save' (on the Custom Sender List screen)
  • Click 'Save to Apply these Mail Controls' (on the Mail and Spam Controls screen)
  • Close any remaining open windows.
Thank you for white-listing the Town of Vienna!


AOL version 8.0 and version 7.0 | Back to top

If you are using AOL, you can ensure that the Town of Vienna emails are delivered to your inbox by setting your mail controls. Here's how:

  1. Click on the 'Mail' Menu in the Menu Bar along the top of the screen.
  2. Click on 'Mail Controls'
  3. Click on 'Next'
  4. Select 'Customize Mail Controls for this Screen Name', and Click 'Next'
  5. Select 'Either'
    • 'Allow e-mail from all AOL members, e-mail addresses, and domains.' (allows ALL e-mail) or
    • 'Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others.' (allows selective e-mail)
If you select Option 1 above: 'Allow e-mail from all AOL members, e-mail addresses, and domains.', you're done. Thank you for white-listing the Town of Vienna!

If you select Option 2 above: 'Allow e-mail from all AOL members, and from the listed domains and e-mail addresses. Block e-mail from all others' Proceed as follows:
  • In the space provided, enter the address viennava.gov and click 'add'.
  • Click "Next".
  • Select 'Allow this Screen Name to send and receive mail with pictures and files'.
  • Click Save to Apply these Mail Controls.
Thank you for white-listing the Town of Vienna!


Earthlink | Back to top

If you are using EarthLink, you can ensure that Town of Vienna emails are delivered to your inbox by adding our domain name to your Address Book. You will also need to remove us from your Blocked List if we are in it (you can do this using the TotalAccess software, or by using WebMail).

Using TotalAccess Mailbox (Windows):
  1. First you need to get to the Mailbox for TotalAccess, open TotalAccess and choose the 'Mailbox'

  2. then, Click on the 'Address' Button.

  3. from the 'File' Menu (click 'File' from TotalAccess Menu), choose 'New Company (Domain)'

  4. In the space provided, enter the address viennava.gov and click 'add'.

  5. Click 'Ok' to add the domain name.

You should also make sure that we are not appearing in your Blocked Sender List:

  • Click the 'Protection' button in the TotalAccess 2004 Task Panel, select 'spamBlocker', and choose 'Settings'.

  • Click the 'Edit Blocked Sender List' button.

  • Look through the list, and Click on any address that is from the Town of Vienna (anything @viennava.gov)

  • Click the 'Unblock Sender' button to unblock this address

  • Repeat the steps above, (clicking on an address, and then the 'Unblock Sender' button) for any Town of Vienna addresses listed.

  • Click the 'Apply Changes' button.

Using Web Mail (Macintosh, or Windows Online):

  1. Sign in to Web Mail if you haven't done so already.

  2. Click the 'Address Book' link in the left menu pane, below your inbox and other mail folders.

  3. Click the 'All Categories' pull-down menu (middle of white screen, in Address Book section below Checked items) and choose 'Companies (Domains)'.

  4. Click the 'Add' button (next to the 'Companies (Domains)' category menu).

  5. In the space provided, enter the address viennava.gov.

  6. Click 'Allow This Company (Domain)' button to add the domain name.

  7. Click the 'Add' button again (middle left of white screen next to Categories pull-down menu).

  8. In the space provided, enter the address viennava.gov.

You should also make sure that we are not appearing in your Blocked Sender List

  • Click the 'spamBlocker' link in the left menu pane, below your Inbox and other mail folders.

  • In the list of tabs along the top part of the screen (below where it says spamBlocker) click on 'Settings'

  • Click on 'Blocked Sender List' (in the lower right part of the screen)

  • Look through the list, and Click on any address that is from the Town of Vienna (viennava.gov).

  • Click the 'Unblock Sender' button to unblock this address

  • Repeat the steps above, (clicking on an address, and then the Unblock Sender button) for any Town of Vienna addresses.

  • Click 'Save' Button (lower right part of screen)

Thank you for white-listing the Town of Vienna!


Yahoo! | Back to top

To ensure that Town of Vienna email is delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox. Here's how:

  1. Open your Yahoo mailbox.

  2. Click 'Mail Options' (usually Upper Right Corner)

  3. Click 'Filters'. (Middle Column under 'Management')

  4. Next, click 'Add Filter'.

  5. in Filter Name box type 'Town of Vienna'

  6. In the top row, labeled 'From header:', make sure 'contains' is selected in the pull-down menu.

  7. Click in the text box next to that pull-down menu, then enter the following (without quotes): "@viennava.gov"

  8. At the bottom, where it says 'Move the message to:', select 'Inbox' from the pull-down menu.

  9. Click the 'Add Filter' button again.

Thank you for white-listing the Town of Vienna!


Hotmail | Back to top

If you are using Hotmail, you can ensure that Town of Vienna emails are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:

  1. Click the 'Options' link (upper right of screen).

  2. Click on the 'Mail" link (left column"

  3. Click on 'Junk E-Mail Protection' (first link).

  4. Click on 'Junk E-Mail Filter' (first link).

  5. From the selection list Choose your Junk E-Mail Filter level select either 'Low', or 'Enhanced' (the first two options), click the 'Ok' button at the bottom of the screen

  6. Click on 'Safe List'. (the fifth link down from top)

  7. In the space provided 'Type an address or domain:', enter the address viennava.gov.

  8. Click 'Add' button.

Thank you for white-listing the Town of Vienna!


McAfee SpamKiller | Back to top

SpamKiller works along with Outlook, Outlook Express, Outlook 98, MSN/Hotmail, and POP3 accounts to block UCE (unsolicited commercial email) before it arrives in your inbox. To make sure Town of Vienna email passes through, you need to add us to your Personal Friends list or Global Friends List. Here's how:

  1. Click the 'Friends' tab

  2. Click 'Email Address' or 'Domains' tabs as indicated below to add us to your list

  3. Click 'Domains' tab.

  4. In the Address box, enter the addresses viennava.gov.

  5. name it 'Town of Vienna' choose 'all users at domain' as the type, and Click 'Add'

  6. Click on 'Save'

Thank you for white-listing the Town of Vienna!


MSN | Back to top

If you are using MSN, you can ensure that Town of Vienna emails are delivered to your Inbox by adding our "From" addresses to your Safe List. Here's how:

  1. Click 'Help & Settings'

  2. Click 'Email Settings'

  3. Click on 'Safe List'

  4. In the space provided 'Add an item to this list:', enter the address viennava.gov

  5. Click 'Add' button

Thank you for white-listing the Town of Vienna!


NetZero | Back to top

If you're using NetZero, you can ensure that Town of Vienna emails are delivered to your Inbox by setting your Junk Mail Filtering Preferences. Here's how:

  1. Log in to your NetZero Web Mail account.

  2. Click on 'Options' (along the second row down, next to Address Book).

  3. Click on 'Safe List' (in far right column, the third option down under Filtering).

  4. In the space provided, 'Add Address to Safe List', enter the @viennava.gov.

  5. Click 'Add' button

  6. Click the 'Save' button (bottom right of screen) to Apply these Mail Options.

Thank you for white-listing the Town of Vienna!


Norton AntiSpam | Back to top

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo (POP3), MSN/Hotmail to block UCE (unsolicited commercial email) before it arrives in your inbox. To make sure Town of Vienna emails pass through you need to add us to your Personal Friends list, or Global Friends List. Here's how:

  1. Start up Norton AntiSpam, Click the 'Status & Settings' tab

  2. Click 'AntiSpam' (middle of the screen).

  3. Click Yellow 'Configure' Button (bottom right of screen).

  4. Click 'Allowed List' tab (the 2nd Tab on the list of tabs).

  5. Click 'Add' button (lower left).

  6. In the 'Email Address' box, enter the addresses viennava.gov (use Harbor Freight Tools in the 'Name' field).

  7. Click on OK (bottom of screen).

Thank you for white-listing the Town of Vienna!


Other | Back to top

Many popular e-mail programs, including Outlook, Outlook Express, Eudora, and Netscape don't provide a convenient way for you to white-list the folks you want to receive email from. If you're using this sort of email system and you either aren't getting Town of Vienna emails or want to make sure you continue to receive Town of Vienna emails in the future, you can do something about it!

If you use a 3rd party spam blocker, we've included instructions for the most popular ones such as McAfee's spamkiller, and Symantec's Norton AntiSpam above, follow those directions, otherwise read below for details on how to make sure you get your e-mail from Harbor Freight Tools.

You can also contact your email provider's customer service department or the postmaster at the company that provides your e-mail or Internet connection (your ISP). Explain to them that Town of Vienna emails are being incorrectly marked as spam. You can request that they white-list the Town of Vienna. If you are required to provide our domain, it is viennava.gov.

Thank you for white-listing the Town of Vienna!